At Web Apex (“we,” “our,” “us”), we strive to ensure that our clients are satisfied with our services. This Refund Policy outlines the terms and conditions under which refunds may be provided. By engaging our services, you agree to the conditions stated herein.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- If the service was not delivered as described or agreed upon.
- If a technical issue or error on our part prevented the completion of the service.
- If the client cancels the service before any significant work has commenced.
Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Custom web development services are once the project has commenced.
- Digital marketing services where deliverables have been provided.
- Consultation fees or any one-time services.
Refund Request Process
To request a refund, clients must follow these steps:
- Submit a written request via email or our official contact form.
- Include detailed information about the reason for the refund request.
- Provide any relevant documentation or evidence to support the claim.
We will review refund requests on a case-by-case basis and respond within 7 days.
Partial Refunds
In some cases, partial refunds may be issued depending on the amount of work completed at the time of the refund request.
Chargebacks and Disputes
We encourage clients to contact us before initiating any chargeback or dispute. We are committed to resolving issues amicably and efficiently.
Changes to This Refund Policy
Web Apex reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Information
For questions or concerns regarding this Refund Policy, please contact us at:
Web Apex
- Email ID: info@web-apex.com
- Website URL: https://web-apex.com/